Super Service : Seven Keys to Delivering Great Customer Service...Even When You Dont Feel Like It!...Even When They Dont Deserve It!, Completely Revised and Expanded Val Gee

ISBN:

Published: May 4th 2009

Kindle Edition

240 pages


Description

Super Service : Seven Keys to Delivering Great Customer Service...Even When You Dont Feel Like It!...Even When They Dont Deserve It!, Completely Revised and Expanded  by  Val Gee

Super Service : Seven Keys to Delivering Great Customer Service...Even When You Dont Feel Like It!...Even When They Dont Deserve It!, Completely Revised and Expanded by Val Gee
May 4th 2009 | Kindle Edition | PDF, EPUB, FB2, DjVu, AUDIO, mp3, ZIP | 240 pages | ISBN: | 9.61 Mb

Don-t just give them customer service.Give them Super Service!For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.Now, it has been completely revised and expanded to address today-s uniquecustomer-service issues.Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on:Listening to customer needs Understanding today-s savvy customer Adopting a positive attitude Adding value to the customer experience Providing service quickly and efficiently Customers are becoming increasingly savvy and demanding -which makes your jobharder than ever.

In order to ensure smooth interactions, you need to keep a stepahead -you need to deliver super service.



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